Terms & Conditions

Payment

To commission a portrait, payment must be made in full before the drawing of the portrait can begin. I accept PayPal or Credit Cards via a PayPal invoice for international payment and bank transfer for UK payments.

Most items are shipped within 3-5 business days from portrait completion.
Please be aware that I work on a first come first serve basis and waiting times can take up to 4 months so please contact me to make sure your portrait can be complete and delivered in the time you need.

Shipping

All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.

Returns and exchanges

I don't accept returns, exchanges or cancellations of pet portrait commissions or prints. But please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues.