Frequently asked questions

 

Commissions

Can you reference from poor quality photos?

Of course it is preferable to have clear, sharp photographs to reference from, however, I do understand that this is not always possible.  Especially if your adored pet has passed away and you only have old photographs.  If this is the case, don’t stress, we can still create a beautiful portrait with what you have.

Can you draw multiple pets on the one portrait?

Of course! Please refer to my Sizes & Pricing page which sets out how much it will cost up to six pets on the one portrait.  Please note that some of the smaller portrait sizes are not available for multiple subjects due to the small space available.

How many photographs do you need?

I only require one clear photograph, however, you can send through as many photographs as you like.  I can also help you choose the best photo for your portrait if you are unsure.  Please email photographs to hello@semamartin.com.

What sized digital photographs do you require?

As large as possible! This will allow me to zoom and see more detail.  Please email photographs to hello@semamartin.com.

Can you remove and/or add things in the portrait?

Yes.  Sometimes you may want to remove a collar or add a favorite toy to the portrait which is no problem.  If you have any special requests, just let me know when you order.  If the additional items added to the portrait are significant, an additional fee may be incurred.

How long does it take to complete a portrait?

This is all dependent on the size and complexity of the artwork and also my waiting list at the time.  The actual portrait can take up to two weeks to complete and shipping can take 3-5 days depending on your destination. Upon ordering, I will provide you with the estimated time of completion for your portrait.  If you are needing your portrait by a specific date, please contact me to check availability. Gift Certificates are also available to give on your loved one’s special day and their portrait can be completed at a later date.

Is my pet portrait refundable?

No. Once the order has been placed and the full payment has been taken the portrait is not refundable. Once the portrait is complete you will have the oportunity to give any final changes and alterations to the portrait before I pack it up and send it to you. If there are any issues after placing the order then please contact me so we can discuss it together.

When do I need to pay for my pet portrait?

Full payment is taken upfront in order to be put on the waitlist and funds are transferred using PayPal. If you do not have PayPal then do not worry,  I can send you an invoice and then you can pay using a debit card like any other online purchase.

UK citizens have the additional option of bank transfer for payments.


Shipping & Handling

Do you ship internationally?

Of course!  If you’re ordering a print from my online store shipping will be calculated upon check out.  If you’re ordering a custom pet portrait, I can provide you with a shipping quote upon ordering.

Can I track my order?

You sure can!  You will be emailed with your tracking number once your order has been dispatched.

How much will it cost to ship my custom portrait?

Shipping costs for custom portraits depend on the size of the artwork and it’s destination.  Estimated shipping costs can be found here.


Materials & Processes

HOW WILL I RECIEVE MY PORTRAIT?

Inside this beautiful high-quality gift box, you will find:

  • Certificate of Authentication signed by the artist.

  • Your Portrait mounted and beautifully wrapped.

  • An artwork care guide for ensuring that your portrait will last a lifetime.

Watch this video to see the personal touch and attention to detail you will receive from me.

 
 

CAN I SEE THE portrait progress?

You will be contacted before I start our portrait so you know when to keep an eye out on social media for your regular updates and progress of your portrait. Please let me know in advance if you would not like the progress pictures to be shown on social media to keep the surprise. Once the portrait is finished I will email you a watermarked scanned proof for your final approval. Once all is approved your portrait will be sent off. You can find postage cost and approximate delivery time on my prices page.

Which pencils do you use?

At the moment I use a variety of colour pencil brands such as, Faber-Castel Polychomos, Caran d’Ache Luminance, and Caran d’Ache Pablos.  I also like to use Pan Pastel as a base to bring softness to the portrait. I highly recommend the Polychromos and Luminance pencils for any other artists wishing to do pet portraiture.

What paper do you use?

Currently I use Winsor & Newton Extra Smooth Bristol Board for all my original artwork.


If you have any more questions please contact me any time. I look forward to hearing from you.